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31
Asymptotically optimal admission control of a queue with impatient customers
Ward, Amy R.
;
Kumar, Sunil
- In:
Mathematics of operations research
33
(
2008
)
1
,
pp. 167-202
Persistent link: https://www.econbiz.de/10003687634
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32
Routing and staffing when servers are strategic
Gopalakrishnan, Ragavendran
;
Doroudi, Sherwin
;
Ward, Amy R.
- In:
Operations research
64
(
2016
)
4
,
pp. 1033-1050
Persistent link: https://www.econbiz.de/10011538594
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33
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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34
Dynamic scheduling in a many-server, multiclass system : the role of customer impatience in large systems
Kim, Jeunghyun
;
Randhawa, Ramandeep S.
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
2
,
pp. 285-301
Persistent link: https://www.econbiz.de/10011876709
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35
Predicting product return volume using machine learning methods
Cui, Hailong
;
Rajagopalan, Sampath
;
Ward, Amy R.
- In:
European journal of operational research : EJOR
281
(
2020
)
3
,
pp. 612-627
Persistent link: https://www.econbiz.de/10012157401
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36
On the control of fork-join networks
Özkan, Erhun
;
Ward, Amy R.
- In:
Mathematics of operations research
44
(
2019
)
2
,
pp. 532-564
Persistent link: https://www.econbiz.de/10012028633
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37
Impact of task-level worker specialization, workload, and product personalization on consumer returns
Cui, Hailong
;
Rajagopalan, Sampath
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
2
,
pp. 346-366
Persistent link: https://www.econbiz.de/10012507026
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38
Asymptotically optimal idling in the GI/GI/N+GI queue
Zhong, Yueyang
;
Ward, Amy R.
;
Puha, Amber L.
- In:
Operations research letters
50
(
2022
)
3
,
pp. 362-369
Persistent link: https://www.econbiz.de/10013364108
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39
Fluid limits for multiclass many-server queues with general reneging distributions and head-of-the-line scheduling
Puha, Amber L.
;
Ward, Amy R.
- In:
Mathematics of operations research
47
(
2022
)
2
,
pp. 1192-1228
Persistent link: https://www.econbiz.de/10013365284
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