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A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando; De Francesco, Federico - In: Business process management journal 20 (2014) 6, pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
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The role of coordinated marketing-operations strategy in services : implications for managerial decisions and execution
Dixon, Michael; Karniouchina, Ekaterina V.; Rhee, Bo van der - In: Journal of service management 25 (2014) 2, pp. 275-294
Persistent link: https://www.econbiz.de/10010343465
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Appointment scheduling with limited distributional information
Mak, Ho-Yin; Ying, Rong; Zhang, Jiawei - In: Management science : journal of the Institute for … 61 (2015) 2, pp. 316-334
Persistent link: https://www.econbiz.de/10010490877
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Free or bundled : channel selection decisions under different power structures
Chen, Xu; Wang, Xiaojun - In: Omega : the international journal of management science 53 (2015), pp. 11-20
Persistent link: https://www.econbiz.de/10010506285
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Comparing concepts for shop floor control of information-processing services in a job shop setting : a case from the financial services sector
Leyer, Michael; Moormann, Jürgen - In: International journal of production research 53 (2015) 4, pp. 1168-1179
Persistent link: https://www.econbiz.de/10010493575
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The development and management of organizational partner satisfaction
Stan, Valentina; Caemmerer, Barbara - In: The journal of applied business research 31 (2015) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10010502678
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The relationship between operating efficiency and service quality : are they compatible?
Talluri, Srinivas; Kim, Myung Kyo; Schoenherr, Tobias - In: International journal of production research 51 (2013) 8, pp. 2548-2567
Persistent link: https://www.econbiz.de/10009731328
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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Managing self-service technology service quality to enhance e-satisfaction
Boon-itt, Sakun - In: International journal of quality and service sciences 7 (2015) 4, pp. 373-391
Persistent link: https://www.econbiz.de/10011448195