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Lessons learned from international expansion failures and successes
Yoder, Samantha; Visich, John K.; Rustambekov, Elzotbek - In: Business horizons 59 (2016) 2, pp. 233-243
Persistent link: https://www.econbiz.de/10011451915
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Enhancing resource utilisation in service industries : the application of the Vanguard Method of systems thinking
Jaaron, Ayham A. M.; Backhouse, Chris J.; Morton, Susan C. - In: European journal of industrial engineering : EJIE 8 (2014) 6, pp. 861-883
Persistent link: https://www.econbiz.de/10011452348
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Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288
Persistent link: https://www.econbiz.de/10011437383
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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Firm self-service technology readiness
Ramaseshan, B.; Kingshott, Russel P. J.; Stein, Alisha - In: Journal of service management 26 (2015) 5, pp. 751-776
Persistent link: https://www.econbiz.de/10011503563
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Accurate emergency department wait time prediction
Ang, Erjie; Kwasnick, Sara; Bayati, Mohsen; Plambeck, … - In: Manufacturing & service operations management : M & SOM 18 (2016) 1, pp. 141-156
Persistent link: https://www.econbiz.de/10011437967
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Impact of pricing and outsourcing models on Indian information technology service outsourcing
Jain, Daisy Mathur; Khurana, Reema - In: Benchmarking : an international journal ; BIJ 22 (2015) 4, pp. 610-623
Persistent link: https://www.econbiz.de/10011309115
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Organising health services through modularity
Vähätalo, Mervi; Kallio, Tomi Juhani - In: International journal of operations & production … 35 (2015) 6, pp. 925-945
Persistent link: https://www.econbiz.de/10011292955
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Optimal design of coproductive services : interaction and work allocation
Roels, Guillaume - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 578-594
Persistent link: https://www.econbiz.de/10010526441