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Meteorological information service support system in wind park application

Liu, Yang; Yang, Wenshan - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 222-237

Persistent link: https://www.econbiz.de/10011279605

Strategic roles of service sites : application of Ferdows’s model

Hallavo, Ville; Kuula, Markku; Putkiranta, Antero - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 186-200

Persistent link: https://www.econbiz.de/10011279608

Building antifragility in service organisations : going beyond resilience

Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 19 (2014) 3, pp. 491-513

Persistent link: https://www.econbiz.de/10011281688

Simulation model of professional service personnel inventory

Swenseth, Scott R.; Olson, David L. - In: International journal of services and operations management 19 (2014) 3, pp. 451-467

Persistent link: https://www.econbiz.de/10011281690

Cleaning house : the impact of information technology monitoring on employee theft and productivity

Pierce, Lamar; Snow, Daniel; McAfee, Andrew - In: Management science : journal of the Institute for … 61 (2015) 10, pp. 2299-2319

Persistent link: https://www.econbiz.de/10011386118

Parametric forecasting and stochastic programming models for call-center workforce scheduling

Gans, Noah; Shen, Haipeng; Zhou, Yong-Pin; Korolev, Nikolay - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 571-588

Persistent link: https://www.econbiz.de/10011388043

Improving service quality through managing customer contact : case of airlines

Hwang, Su-Young; Choung, Eun-Mi; Boo, Je-Man; Kim, … - In: International journal of productivity and quality … 15 (2015) 2, pp. 203-214

Persistent link: https://www.econbiz.de/10011376522

A contribution to operations management-related issues and models for home care structures

Sahin, Evren; Matta, Andrea - In: International journal of logistics : research and … 18 (2015) 4, pp. 355-385

Persistent link: https://www.econbiz.de/10011402405

The development of innovation capability in services : research propositions and management implications

Lillis, Bob; Szwejczewski, Marek; Goffin, Keith - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 48-68

Persistent link: https://www.econbiz.de/10011410807

Growth and customer loyalty : evidence from the app economy

Mendelson, Haim; Moon, Ken - 2016

The burgeoning app economy increasingly drives growth in today's service sector. We study a dataset encompassing apps' daily, weekly, and monthly usership time series and show how its nested-echelon structure allows researchers to reliably infer how and when an app's customers adopt, use, and...

Persistent link: https://www.econbiz.de/10011864743

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