Similar Search Results

Implementing operations strategy through Lean processes within health care : the example of NHS in the UK

Matthias, Olga; Brown, Steve - In: International journal of operations & production … 36 (2016) 11, pp. 1435-1457

Persistent link: https://www.econbiz.de/10011628740

Contingencies and characteristics of service recovery system design : insights from retail banking

Contiero, Enrico; Ponsignon, Frederic; Smart, Philip Andrew - In: International journal of operations & production … 36 (2016) 11, pp. 1644-1667

Persistent link: https://www.econbiz.de/10011628821

To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media

Fan, Ying; Niu, Run Hong - In: International journal of operations & production … 36 (2016) 9, pp. 1014-1036

Persistent link: https://www.econbiz.de/10011566440

Strategic benchmarking of service pricing based on the value added

Trento, Carlos Renato; Stüker, Timóteo; Pereira, … - In: Benchmarking : an international journal ; BIJ 23 (2016) 4, pp. 754-767

Persistent link: https://www.econbiz.de/10011570593

Dynamic customer acquisition and retention management

King, Gregory J.; Chao, Xiuli; Duenyas, Izak - In: Production and operations management : an international … 25 (2016) 8, pp. 1332-1343

Persistent link: https://www.econbiz.de/10011576393

Website benchmarking: an abridged WAM study

Cassidy, Leonie Jane; Hamilton, John - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 2061-2079

Persistent link: https://www.econbiz.de/10011548290

Setting the stage for service experience : design strategies for functional services

Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772

Persistent link: https://www.econbiz.de/10011553130

Operations management in improving elderly home care

Rintala, Annastiina; Karppinen, Henri; Koivuniemi, Jouni - In: International journal of services and operations management 24 (2016) 3, pp. 331-362

Persistent link: https://www.econbiz.de/10011635942

Choice of acute care facility by patients : implications for managing urgent care centers

Cakici, Ozden Engin; Dewan, Rajiv M.; Freimer, Marshall - 2015

Many patients have a choice of a provider for acute care, typically choosing between an Urgent Care facility (UC) or an Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical professional. She is strategic but imperfectly informed...

Persistent link: https://www.econbiz.de/10011807904

Measuring business sustainability in food service operations : a case study in the fast food industry

Vu, Ha Minh; Chan, Hing Kai; Lim, Ming K.; Chiu, … - In: Benchmarking : an international journal ; BIJ 24 (2017) 4, pp. 1037-1051

Persistent link: https://www.econbiz.de/10011653103