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1,205
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11851
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
11852
Consumer action in response to ethical violations by service operations firms : the impact of heterogeneity
Chipulu, Max
;
Ojiako, Udechukwu
;
Marshall, Alasdair
- In:
Society and business review
11
(
2016
)
1
,
pp. 24-45
Persistent link: https://www.econbiz.de/10011460013
Saved in:
11853
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
11854
Minimum earnings regulation and the stability of marketplaces
Asadpour, Arash
;
Lobel, Ilan
;
Van Ryzin, Garrett
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
1
,
pp. 254-265
Persistent link: https://www.econbiz.de/10014299594
Saved in:
11855
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
11856
Evaluating knowledge management maturity : a case study of a service operations company
Santos, Eliel O. dos
;
Frederico, Guilherme F.
- In:
International journal of business excellence
16
(
2018
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011958711
Saved in:
11857
Seeking survivals under COVID-19 : the WhatsApp platform's shopping service operations
Xu, Xiaoyan
;
Siqin, Tana
;
Chung, Sai Ho
;
Choi, Tsan-Ming
- In:
Decision sciences
54
(
2023
)
4
,
pp. 375-393
Persistent link: https://www.econbiz.de/10014337133
Saved in:
11858
The variance learning curve
Bavafa, Hessam
;
Jónas Oddur Jónasson
- In:
Management science : journal of the Institute for …
67
(
2021
)
5
,
pp. 3104-3116
Persistent link: https://www.econbiz.de/10012581309
Saved in:
11859
On the role of teletriage in healthcare demand management
Cakici, Ozden Engin
;
Mills, Alex F.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1483-1504
Persistent link: https://www.econbiz.de/10012695713
Saved in:
11860
Recovering from critical incidents : evidence from paramedic performance
Bavafa, Hessam
;
Jónas Oddur Jónasson
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
4
,
pp. 914-932
Persistent link: https://www.econbiz.de/10012627407
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