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The impact of e-visits on visit frequencies and patient health : evidence from primary care

Bavafa, Hessam; Hitt, Lorin M.; Terwiesch, Christian - In: Management science : journal of the Institute for … 64 (2018) 12, pp. 5461-5480

Persistent link: https://www.econbiz.de/10011964507

At your service on the table : impact of tabletop technology on restaurant performance

Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515

Persistent link: https://www.econbiz.de/10012305257

A total quality service framework for private higher education in South Africa

Van Schalkwyk, Riaan Dirkse; Steenkamp, Rigard Johan - In: Quality management journal : QMJ 27 (2020) 2, pp. 106-119

Persistent link: https://www.econbiz.de/10012309610

Service operations in public sector agencies : evidence from NCDMV

Martin, James B.; Bhadury, Joyendu; Amoako-Gyampah, Kwasi; … - In: International journal of services and operations … 36 (2020) 2, pp. 161-188

Persistent link: https://www.econbiz.de/10012256767

Distribution of profit in a smart phone supply chain under isoelastic demand

Patra, Pradipta - In: International journal of services and operations … 35 (2020) 2, pp. 248-267

Persistent link: https://www.econbiz.de/10012178799

Analytics for labor planning in systems with load-dependent service times

Smirnov, Dmitry; Huchzermeier, Arnd - In: European journal of operational research : EJOR 287 (2020) 2, pp. 668-681

Persistent link: https://www.econbiz.de/10012293896

Appointment scheduling with multiple providers and stochastic service times

Soltani, Mohamad; Samorani, Michele; Kolfal, Bora - In: European journal of operational research : EJOR 277 (2019) 2, pp. 667-683

Persistent link: https://www.econbiz.de/10012022087

Fostering sustainable performance in services through systems thinking

Jaaron, Ayham A. M.; Backhouse, Chris J. - In: The service industries journal 39 (2019) 15/16, pp. 1072-1098

Persistent link: https://www.econbiz.de/10012207448

Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of Business Economics 94 (2023) 2, pp. 187-224

We consider customers' choice behavior in online appointment systems. In three online experiments, we investigate whether and to what extent customers are impacted by the number of available slots by asking subjects to choose between two providers of several service areas with different...

Persistent link: https://www.econbiz.de/10015325422

Cross-site and cross-generation knowledge transfer in high-tech after-sales service

Zijlstra, F. S.; Alblas, Alex; Langerak, Fred - In: Service science 16 (2024) 3, pp. 155-171

Persistent link: https://www.econbiz.de/10015130515