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Disclosing delivery performance information when consumers are sensitive to promised delivery time, delivery reliability, and price
Leng, Mingming; Becerril-Arreola, Rafael; Parlar, Mahmut; … - In: Manufacturing & service operations management : M & SOM 26 (2024) 5, pp. 1918-1924
Persistent link: https://www.econbiz.de/10015133197
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Shared-ride efficiency of ride-hailing platforms
Taylor, Terry A. - In: Manufacturing & service operations management : M & SOM 26 (2024) 5, pp. 1945-1961
Persistent link: https://www.econbiz.de/10015133200
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Unpacking patient engagement in remote consultation
Liu, Zhening; Brandon-Jones, Alistair; Vasilakis, Christos - In: International journal of operations & production management 44 (2024) 13, pp. 157-194
Persistent link: https://www.econbiz.de/10015199854
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Simulation modelling for retail self-checkouts : performance analysis and optimisation
Zhou, Shu; Park, Taeho; Kwak, Jin Kyung - In: International journal of services technology and … 29 (2024) 2/4, pp. 97-106
Persistent link: https://www.econbiz.de/10015375597
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Frustration-based promotions : field experiments in ride-sharing
Cohen, Maxime C.; Fiszer, Michael D.; Kim, Baek Jung - In: Management science : journal of the Institute for … 68 (2022) 4, pp. 2432-2464
Persistent link: https://www.econbiz.de/10013368219
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Operational adaptation and innovation during COVID-19 : lessons learned from consulting and a road map for the future
Walsman, Matthew C. - In: Service science 14 (2022) 2, pp. 195-212
Persistent link: https://www.econbiz.de/10013352822
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How does warfare affect firms' productivity?
Jola-Sanchez, Andres F. - In: Production and operations management : the flagship … 31 (2022) 5, pp. 1940-1962
Persistent link: https://www.econbiz.de/10013277015
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Managing Software-as-a-Service : pricing and operations
Li, Bo; Kumar, Subodha - In: Production and operations management : the flagship … 31 (2022) 6, pp. 2588-2608
Persistent link: https://www.econbiz.de/10013277083
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Restaurant analytics : emerging practice and research opportunities
Roy, Debjit; Spiliotopoulou, Eirini; Vries, Jelle de - In: Production and operations management : the flagship … 31 (2022) 10, pp. 3687-3709
Persistent link: https://www.econbiz.de/10013419391
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Empirical studies on the impact of booking status on customers' choice behavior in online appointment systems
Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of business economics : JBE 94 (2024) 2, pp. 187-224
Persistent link: https://www.econbiz.de/10014494674