On-time last-mile delivery is expanding rapidly as people expect faster delivery of goods ranging from grocery to medicines. Managing on-time delivery systems is challenging because of the underlying uncertainties and combinatorial nature of the routing decision. In practice, the efficiency of...

Because customers must usually arrange their schedules to be present for home services, they desire an accurate estimate of when the service will take place. However, even when firms quote large service time windows, they are often missed, leading to customer dissatisfaction. Wide time windows...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

We study self-interested routing in stochastic networks, taking into account the discrete stochastic dynamics of such networks. We analyze a two station multiclass queueing network in which the system manager chooses the scheduling rule used, and individual customers choose routes in a...

In this paper, we developed and analyzed a dynamic model of the vehicle routing problem. In the stated model, a vehicle with adequate volume travels at a constant velocity in a bounded plane to provide services to independent and uniformly distributed demands. The dynamic demands arrive...