We consider a queueing system that is comprised of multiple stations serving a single class of customers. Each station consists of many statistically identical servers, and has its own dedicated queue. In this paper, we propose a family of generalized load-balancing routing policies...

We consider the work flow in a medical teaching facility, examining the process that involves an initial patient exam by a resident physician, a subsequent conference between the resident and the attending physician, and the attending physician’s visit with the patient. We create an analytical...