Similar Search Results

Efficient inaccuracy : user-generated information sharing in a queue

Wang, Jianfu; Hu, Ming - In: Management science : journal of the Institute for … 66 (2020) 10, pp. 4648-4666

Persistent link: https://www.econbiz.de/10012305273

Queueing systems with rationally inattentive customers

Canyakmaz, Caner; Boyacı, Tamer - 2020 - Revised version

Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have "partial information" on the service environment in the...

Persistent link: https://www.econbiz.de/10012292500

Food delivery service and restaurant : friend or foe?

Chen, Manlu; Hu, Ming; Wang, Jianfu - In: Management science : journal of the Institute for … 68 (2022) 9, pp. 6539-6551

Persistent link: https://www.econbiz.de/10013373026

Designing professional services : pricing and prioritization

Wu, Chenguang; Chen, Jin; Veeraraghavan, Senthil - In: Production and operations management : the flagship … 32 (2023) 8, pp. 2578-2595

Persistent link: https://www.econbiz.de/10014328714

The gatekeeper’s dilemma : “when should I transfer this customer?”

Hathaway, Brett A.; Kagan, Evgeny; Dada, Maqbool - In: Operations research 71 (2023) 3, pp. 843-859

Persistent link: https://www.econbiz.de/10014309084

Need for speed : the impact of in-process delays on customer behavior in online retail

Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio - In: Operations research 71 (2023) 3, pp. 876-894

Persistent link: https://www.econbiz.de/10014309090

Privacy management in service systems

Hu, Ming; Momot, Ruslan; Wang, Jianfu - In: Manufacturing & service operations management : M & SOM 24 (2022) 5, pp. 2761-2779

Persistent link: https://www.econbiz.de/10014295365

Service operations for mixed autonomous paradigm : lane design and subsidy

Lu, Lan; Zhu, Zheng; Guo, Pengfei; He, Qiao-Chu - In: Production and operations management : the flagship … 31 (2022) 4, pp. 1595-1612

Persistent link: https://www.econbiz.de/10013273805

Universally optimal staffing for Erlang-A queues facing uncertain arrival rates : the case of constraint satisfaction

Koçağa, Yaşar Levent - In: Operations research letters : a journal of INFORMS … 60 (2025), pp. 1-8

Persistent link: https://www.econbiz.de/10015359226

Spending more time with the customer : service-providers’ behavioral discretion and call-center operations

Gil, Luria; Iddo, Gal; Dana, Yagil - In: Service business 9 (2015) 3, pp. 427-443

Persistent link: https://www.econbiz.de/10011386420

A service of the

zbw