We examine a non-cooperative queueing game where a finite number of customers seek service at a bottleneck facility which opens at a given point in time. The facility servers one customer at a time on a first-come, first-serve basis and the amount of time required to service each customer is...

This study examined the application of queue theory in the banking system in Nigeria, with particular reference to GTBank and Ecobank Idumota branch, Lagos, Lagos state. The queuing characteristics of the banks were analyzed using a Multi-Server Queuing Model. The performance measures analysis...

This article studies the optimal prices and service quality grades that a queuing system --- the "firm” --- provides to heterogeneous, utility-maximizing customers who measure quality by their experienced delay distributions. Results are threefold: First, delay cost curves are introduced that...

Optimal flow control in queueing networks is a challenging problem occurring in many contexts, such as data centers, cloud computing, healthcare, revenue management, and distributed networks, etc. The traditional approach has been to adopt heuristic solutions or consider infinite-horizon...

To study waiting-lists as allocation mechanisms, we analyze a class of waiting-list mechanisms where agents are offered a choice among items with corresponding expected waiting times. Because the expected waiting time required for a given item fluctuates over time, different agents may face...

I study the effect of high-frequency trading (HFT) activity on the strategic choice of informed traders for market (impatient, liquidity-consuming, "trade") versus limit (patient, liquidity-providing, "wait") orders. My findings show that an exogenous increase in HFT activity around the...

Ticket queues arise often in public and private sector operations. The service providers in ticket queues have limited information on customer abandonments because abandonment time data is interval censored. The censored nature of data poses challenges in modeling and analysis of abandonments...

The maker-taker pricing model, which pays market participants a rebate for providing liquidity, can lead to long queues at the exchanges employing this fee structure. But some participants may be able to get better queue position than others: high-speed traders can buy speed and data advantages...