It is widely believed that trade agreements are necessary to enable the UK to prosper in world markets. In reality, unilateral free trade is possible and offers many benefits. The UK’s exports of services to the EU owe little to the Single Market as national barriers to trade in services still...

The (relative) cost of the customer’s waiting time has long been used as a key parameter in queueing models, but it can be difficult to estimate. Recently, Singhal, Singhal, and Kumar (2019) introduce a new queue characteristic, the value of the customer’s waiting time, which measures how an...

Markets that involve customers waiting for services or goods in queues whose length they cannot observe are studied. In these markets suppliers truncate queues that become so long that they jeopardize the supplier's future relations with the customer. The length of the queue and the probability...

In the event of a virus outbreak such as COVID-19, testing is key. However, long waiting lines at testing facilities often discourage individuals from getting tested. This paper utilizes queueing-game-theoretic models to study how testing facilities should set scheduling and pricing policies to...

A number of health care systems use waiting time as a rationing device for access to inpatient care. However, a considerable amount of research has focussed in particular on the UK's National Health Service and its perceived problem of waiting “lists”. In this chapter a theoretical...

Researchers have raised two concerns about the current patent approval process by the United States Patent and Trademark Office (USPTO). First, it takes too long to process applications. Second, examiners make too many errors in the approval process. The first concern suggests that examiners...

Previous emergency service covering models consider all the calls to be of the same importance and impose the same waiting time constraints independently of the service's priority. This type of constraint is clearly inappropriate in many contexts. For example, in urban medical emergency...

A set of jobs need to be served by a server which can serve only one job at a time. Jobs have processing times and incur waiting costs (linear in their waiting time). The jobs share their costs through compensation using monetary transfers. In the first part, we provide an axiomatic...

In this paper, we study how rational agents infer the quality of a good (a product or a service) by observing the queue that is formed by other rational agents to obtain the good. Agents also observe privately the realization of a signal that is imperfectly correlated with the true quality of...

We analyze two versions of a simple queuing model of resource allocation in which an impatient citizen of a transition economy or a developing country wishes to purchase a scarce good, namely, bread. In the first version of the model, our citizen must pay a bribe to obtain bread immediately from...