Manufacturers often face a choice of whether to recover the value in their end-of-life productsthrough remanufacturing. In many cases, firms choose not to remanufacture, as they are(rightly) concerned that the remanufactured product will cannibalize sales of the higher-marginnew product....

False failure returns are products that are returned by consumers to retailers with no functional orcosmetic defect. The cost of a false failure return includes the processing actions of testing,refurbishing if necessary, repackaging, the loss in value during the time the product spends in...

Firms selling goods whose quality level deteriorates over time often face difficultdecisions when unsold inventory remains. Since the leftover product is often perceivedto be of lower quality than the new product, carrying it over offers the firm a secondselling opportunity and an ability to...

Secondary markets in the information technology industry, where used or refurbished equipment is traded, have been growing steadily. For original equipment manufacturers (OEMs) in this industry, the importance of secondary markets has grown in parallel, not only as a source of revenue, but also...