The authors investigate conditions under which it is optimal for a service firm to disclose error-free delivery-time performance information or to allow consumers to rely on error-prone proxies that are typically available to them. Proxies are allowed to exhibit different degrees and forms of...

The inventory and revenue management models most commonly taught in the operations management and industrial engineering disciplines typically assume that the demand for a product is easily estimated and is independent of competing products offered through the same channel. In this chapter, we...

An important challenge faced by hotels is how to set their premium room price differential over their standard rooms and how to manage the upsell process. Standby upgrades, where the customer is only charged if the upgrade is available at the time of arrival, is one technique that has become...

A 'Policy Support Facility' (PSF) has been set up by the Directorate-General for Research & Innovation (DG RTD) of the European Commission under the European Framework Programme for Research & Innovation 'Horizon 2020', in order to support Member States and associated countries in reforming...