Although generous return policies have been shown to have marketing benefits, such as a higher willingness to pay and a higher purchase frequency, counterbalancing these benefits is an increased volume of consumer returns, which presents significant operational challenges for both retailers and...

As firms come to realize that a traditional one-size-fits-all policy may no longer be effective, they look for more innovative practices such as personalized offerings and even personalized pricing to differentiate their products and services. In such an environment, it becomes critical to...

Exchangeable Ticket airfare (ET) are airline tickets sold at a small premium to standard non-refundable tickets where, for a determined window before the planned departure date, the original ticket holder can attempt to resell the ticket via an exchange and, assuming the ticket holder is able to...

Using a major hotel chain's 16-month booking data, we empirically investigate the existence and extent of strategic customers in the context of standby upgrades, a popular program offering availability-based, discounted premium-room upgrades. Customers, in particular loyalty members, may become...

In this paper we consider a tactical production planning problem for remanufacturing when returned products have different quality levels due to different conditions of the returns. The remanufacturing cost increases as the quality level decreases, and any unused returns may be salvaged at a...

We measure credit risk premia - prices for bearing corporate default risk in excess of expected default losses - using Markit CDS and Moody's Analytics EDF data. We find dramatic variation over time in credit risk premia, with peaks in 2002, during the global financial crisis of 2008-09, and in...

We study the disposition decision for product returns in a closed-loop supply chain. Motivated by the asset recovery process at IBM, we consider two disposition alternatives. Returns may be either refurbished for reselling or dismantled for spare parts. Reselling a refurbished unit typically...