In the modern workplace, it is increasingly common for workers to concurrently attend to tasks across multiple physical locations. However, frequent site switching can lead to increased setup and overhead costs. Specifically, workers expend significant time and cognitive effort getting...

This paper examines the impact of retail store closures on omnichannel sales and consumer shopping behavior during the COVID-19 pandemic. To explain the likelihood of store closure, we develop a novel instrumental variable motivated by the varying geopolitical response across the US to the...

Much of prior work in the area of service operations management has assumed service rates to be exogenous to the level of load on the system. Using operational data from patient transport services and cardiothoracic surgery--two vastly different health-care delivery services--we show that the...