Cutting through the confusion around the nature and implications of digitalization, this book explores the rise of the new digital networks, how they affect traditional infrastructure, and how they will eventually need to be regulated. The authors examine how digitalization affects...

Web 2.0 technologies give customers ever more opportunities to participate in the creation of services. Because the web makes it possible for a very large number of customers to interact and cooperate globally, it has provided the impetus for a new type of service whereby customers work for...

This article suggests that the definition of a business model depends on the application context: products, platforms, or ecosystems. Building on existing literature and illustrative examples, the paper clarifies the business model construct by emphasizing the context of analysis. The article...