Das institutsübergreifende Transferprojekt Innovation Hub 13 soll eine Schnittstelle zwischen Wissenschaft, Wirtschaft und der Öffentlichkeit sein. Um dies zu realisieren, sollen digitale Werkzeuge und eine digitale Plattform den Transferscouts, die das Bindeglied zwischen den genannten...

Chatbots as prominent form of conversational agents are increasingly implemented as a user interface for digital customer-firm interactions on digital platforms and electronic markets, but they often fail to deliver suitable responses to user requests. In turn, individuals are left dissatisfied...

Purpose - this paper aims to analyse the business efficiency of the Alibaba platform at the beginning and during the COVID-19 crisis. Methodology/Design - The research is based on the official financial reports of the platform as well as on the reports of other specialized agencies that monitor...

Why do BigTech platforms introduce payment services? Digital platforms often run business models where activities on the platform generate data that can be monetized off the platform. There is a trade-off between the value of such data and the privacy concerns of users, since platforms need to...