Steur, Andreas J.; Fritzsche, Fabian; Seiter, Mischa - In: Electronic Markets 32 (2022) 3, pp. 1187-1220
Consumer-generated reviews play a decisive role in creating trust and facilitating transactions on digital platforms. However, prior research shows various problems, e.g., only a small number of consumers providing reviews, fake reviews, and inconsistent reviews. We use an experiment in the...