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Emotional labor dynamics : a momentary approach

Gabriel, Allison S.; Diefendorff, James M. - In: Academy of Management journal : AMJ 58 (2015) 6, pp. 1804-1825

Persistent link: https://www.econbiz.de/10011427800

Employee emotional competence : construct conceptualization and validation of a customer-based measure

Delcourt, Cécile; Gremler, Dwayne D.; Riel, Allard C. … - In: Journal of service research : JSR 19 (2016) 1, pp. 72-87

Persistent link: https://www.econbiz.de/10011433201

Affective trust in buyer-seller relationships : a two-dimensional scale

Akrout, Houcine; Akrout, Wafa; Chandon, Jean-Louis - In: The journal of business & industrial marketing 31 (2016) 2, pp. 260-273

Persistent link: https://www.econbiz.de/10011486541

Validity of willingness to pay measures under preference uncertainty : research article

Braun, Carola; Rehdanz, Katrin; Schmidt, Ulrich - 2016

Recent studies in the marketing literature developed a new method for eliciting willingness to pay (WTP) with an open-ended elicitation format: the Range-WTP method. In contrast to the traditional approach of eliciting WTP as a single value (Point-WTP), Range-WTP explicitly allows for preference...

Persistent link: https://www.econbiz.de/10011489177

Developing and validating a scale of consumer brand embarrassment tendencies

Walsh, Gianfranco; Albrecht, Arne K.; Hofacker, Charles F. - In: Journal of business research : JBR 69 (2016) 3, pp. 1138-1147

Persistent link: https://www.econbiz.de/10011440242

Do you really feel happy? : some implications of Voice Emotion Response in Mandarin Chinese

Wang, Wan-Chen; Chien, Charles S.; Moutinho, Luiz - In: Marketing letters : a journal of research in marketing 26 (2015) 3, pp. 391-409

Persistent link: https://www.econbiz.de/10011312155

Subjective well-being measurement based on Chinese grassroots blog text sentiment analysis

Qi, Jiayin; Fu, Xiangling; Zhu, Ge - In: Information & management : the internat. journal of … 52 (2015) 7, pp. 859-869

Persistent link: https://www.econbiz.de/10011416361

Measuring tourists' emotional experiences : further validation of the destination emotion scale

Hosany, Sameer; Prayag, Girish; Deesilatham, Siripan; … - In: Journal of travel research : a quarterly publication of … 54 (2015) 4, pp. 482-495

Persistent link: https://www.econbiz.de/10011296031

Exploring the feelings and thoughts that accompany the experience of consumption desires

Boujbel, Lilia; Astous, Alain d' - In: Psychology & marketing 32 (2015) 2, pp. 219-231

Persistent link: https://www.econbiz.de/10010527175

Consumer delight and outrage : scale development and validation

Liu, Maggie Wenjing; Keh, Hean Tat - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 680-699

Persistent link: https://www.econbiz.de/10011392191