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Development and validation of TPM implementation practices in industries : investigation from Indian SMEs

Sudhir, Chaurey; Kalpande Shyamkumar D.; Gupta R. C. - In: Operations management research : OMR ; advancing … 16 (2023) 4, pp. 1814-1829

Persistent link: https://www.econbiz.de/10015183068

Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)

Han, Heesup; Chua, Bee-Lia; Lee, Sanghyeop; Koo, Bonhak - In: Journal of travel and tourism marketing 38 (2021) 2, pp. 123-138

Persistent link: https://www.econbiz.de/10012497705

Valuing Customer Engagement : Strategies to Measure and Maximize Profitability

Kumar, V. - 2024 - 2nd ed. 2024.

1.Overview of Customer Engagement -- 2. Customer Valuation Theory -- 3. Customer Engagement Value -- 4. Brand: “What Do You Think of Me?” -- 5. How Much are your Customers Worth? -- 6. When Brand Value Meets Customer Value -- 7. What’s the Word Out There? -- 8. Hey, Have You Heard About...

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Neuroscience and a nomological network for the understanding and assessment of emotions in information systems research

Gregor, Shirley; Lin, Aleck C. H.; Gedeon, Tom; Riaz, Amir - In: Journal of management information systems : JMIS 30 (2013/14) 4, pp. 13-47

Persistent link: https://www.econbiz.de/10010378658

Konsumentenemotionen : Messung durch computergestützte Verfahren ; eine empirsche Validierung nicht-verbaler Methoden

Neibecker, Bruno - 1985

Persistent link: https://www.econbiz.de/10009585965

Emotionale Determinanten der Dienstleistungsqualität : Entwicklung und Überprüfung eines Messkonzeptes

Forberger, Dirk - 2000

Persistent link: https://www.econbiz.de/10001490328

Konsumentenemotionen : Messung durch computergestützte Verfahren ; eine empirische Validierung nicht-verbaler Methoden

Neibecker, Bruno - 1985

Persistent link: https://www.econbiz.de/10000085893

Marketing measurement revolution : The C‐OAR‐SE method and why it must replace psychometrics

Rossiter, John R. - In: European Journal of Marketing 45 (2011) 11/12, pp. 1561-1588

measurement, called C‐OAR‐SE. Design/methodology approach – The comparison of the two procedures is by rational argument and forms …” constructs and for the first‐order components of “abstract” constructs; abandonment of the “reflective” measurement model, along … leading the necessary marketing measurement revolution. …

Persistent link: https://www.econbiz.de/10014722777

Development of a patient safety culture measurement tool for ambulatory health care settings: analysis of content validity

Schutz, Amanda; Counte, Michael; Meurer, Steven - In: Health Care Management Science 10 (2007) 2, pp. 139-149

The development of patient safety culture in health care organizations is a necessary precursor to patient safety improvement. However, existing tools to measure patient safety culture are intended for implementation in hospitals. A new, abbreviated patient safety culture survey was developed...

Persistent link: https://www.econbiz.de/10005680716

Is brand experience a good mediator? : an empirical study on ISP sector

Durmaz, Osman - 2022

Persistent link: https://www.econbiz.de/10012887922