The emergence of the digital marketplace has changed everything about how products are bought and sold. Over the past decade, US corporations have spent billions of dollars improving the structural integrity of a system designed by the seller to educate customers on the merits of their products...

Evaluates the Five Partners Model (also known as the Flagship Model) that challenges traditional models of competition. States the flagship firm should consist of leadership to a vertically integrated chain of businesses with which it has established key relationships. Describes the role of each...

Puts forward that a major part of international trade and supply chains in the face of Y2K is infrastructure, as the rest of the commerce area will not function otherwise. Briefly highlights some of the important risks and issues: energy infrastructure ‐ electricity, nuclear energy,...

Purpose – The purpose of the paper is to present a new process for the evaluation of an automotive organisation’s suppliers by corporate social responsibility (CSR) measures. Design/methodology/approach – A methodology for socially responsible purchasing is detailed along with a case study...

The claim is made that many of today’s evolutions in business management, characterized by new ways of knowledge creation in a collaborative, multi‐disciplinary environment, are not yet adequately reflected in business college education. The paper puts business education within the framework...

The design, manufacture and delivery of a product requires ever‐higher levels of knowledge and expertise within the supply chain. If concurrent engineering (CE) in tiered supply chains is to be fully implemented, a practical CE strategy needs to recognise that successful, concurrent designs...

Describes a new approach to improving customer/supplier partnerships. Asserts that Western managers tend to perceive every other company as a potential threat. Contends that Japanese companies have realized that global battles are between groups of companies acting in networks or extended supply...

Describes how Mitel Telecom has forged a strong customer/supplier chain. Discusses how “only as strong as the weakest link” is an accurate description of TQM in operation. Describes how the company has a total dedication to meeting the requirements of external customers as well as...

Presents the findings of a UK‐based study into the environmental practices of SMEs (i.e. small and medium‐sized enterprises employing up to 250 people). The firms were found to be environmentally “reactive”, and this is explained by reference to a system of interconnected and negatively...

Purpose This paper aims to examine the current position of human resources in Caribbean ports and how this position has impacted the development of tourism and logistics in the region. Design/methodology/approach Qualitative research was used to describe the data collected from five different...