Wang, Liangyan; Wang, Shijian; Keller, L. Robin; Li, Jie - In: European Journal of Marketing 50 (2016) 7/8, pp. 1263-1289
efficacy of the firm to respond to the crisis and their impression or evaluation of the brand. Design …, measured in Study 2 or primed in Study 3) and a brand’s crisis apology with the remedial solution framed in “why” (vs “how …’s perceived efficacy of the brand being able to successfully respond to the crisis mediated the interactive effects of the …