Eagle, Lynne; Hawkins, Jacinta; Kitchen, Philip J.; … - In: Journal of Product & Brand Management 14 (2005) 5, pp. 310-321
on behalf of multiple brand names, primarily in the Australian and New Zealand markets, provides an opportunity to … examine the impact on sales levels and both brand and category loyalty of a major product confidence crisis. Sets out to deal … to brand management during crisis situations. Then reports on findings from an investigation of New Zealand consumer …