Manansala, Giovanni; Arasanmi, Chris Niyi; Ojo, Adedapo … - In: International Journal of Ethics and Systems 40 (2022) 1, pp. 68-84
customer perceptions of ethicality and brand attributes like affect, image and equity. Design/methodology/approach Drawing on … the social exchange theory, the authors advance the consumer’s perspective in explaining brand equity in the banking … bank customers in New Zealand. Findings The findings suggest that customers’ perception of ethicality, brand image and …