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Purpose This study examines the association between behavioral loyalty and satisfaction scores for banks. Past work has generally viewed the link between satisfaction and loyalty to be one way – satisfaction causes or induces loyalty. This study suggests the relationship may not be just...
Persistent link: https://www.econbiz.de/10015344651
customer perceptions of ethicality and brand attributes like affect, image and equity. Design/methodology/approach Drawing on … the social exchange theory, the authors advance the consumer’s perspective in explaining brand equity in the banking … bank customers in New Zealand. Findings The findings suggest that customers’ perception of ethicality, brand image and …
Persistent link: https://www.econbiz.de/10015346627
(vs gender-unrelated) product differentiation on perceived brand sexism and word-of-mouth intention was tested. The …
Persistent link: https://www.econbiz.de/10015352184
strategies for growth or internationalization, international business or marketing, or brand management …
Persistent link: https://www.econbiz.de/10014677153
analysing the consumer-based brand equity (CBBE) of South African luxury fashion brands and its outcomes on the purchase … significant predictors of brand equity while affirming the prevalence of hedonism and behavioural loyalty in South Africa's luxury …
Persistent link: https://www.econbiz.de/10015350499