Ceobanu, Ciprian M.; Munteanu, Corneliu I.; Bobalca, Claudia - 2008
Service organizations, including higher education providers, increasingly recognize that today's customers have many … the quality of service provided. In the case of higher education institutions, this seems to be the case at the time when … prospective students enroll or apply to several colleges to get admitted, during the break between semesters (when students …