Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this...

In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system....

Predictive process monitoring aims at forecasting the behavior, performance, and outcomes of business processes at runtime. It helps identify problems before they occur and re-allocate resources before they are wasted. Although deep learning (DL) has yielded breakthroughs, most existing...

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in...

The paper addresses the business value discussion of IT focussing on Business Process Management (BPM), where BPM is understood as an integrated management concept with IT as a critical enabling technology. To answer the question if there could be any financial benefit effects due to...

Although SOA development and service identification are widely discussed among academics and practitioners alike, little is known about how they are performed in practice. Thus, this paper investigates how SOA development and service identification work in real-life projects. An explorative...

The progressing globalization processes and new technological solutions require the organization to constantly adapt to changes taking place in the environment. More and more companies implement process management, both at the strategic and operational levels, considering the project and...