Purpose The purpose of this paper is to develop a conceptual framework that incorporates factors external to the organization into the business process management (BPM) lifecycle through dynamic capabilities (DCs), beginning with strategy and persisting through the business process...

Purpose – Organizations are identifying strategic supply chain relationships as a major source for competitive advantage. Interest in the concept is becoming prevalent in many industries, including new product development within the engineering sector. Collaborative supplier relationships are...

Purpose – The purpose of this paper is to assess whether the business process management (BPM) approach contributes to applying systemic characteristics in organisations. Design/methodology/approach – This is a theoretical and descriptive work based on a review of the literature on BPM and...

Purpose – Business process redesign (BPR) is still a big issue in improving organizations and a lot of methods and techniques exist to support this undertaking. Referring to this, the purpose of this paper is to derive a framework for identifying patterns in BPR that help in discovering new...

Purpose – The banking industry is definitely among the service industries that have been thoroughly transformed during the past decades. The direction of development has been toward more efficient mass services enabled by information and communication technologies (ICT). The purpose of this...

Purpose Domain-specific process modeling has been proposed in the literature as a solution to several problems in business process management. The problems arise when using only the generic Business Process Model and Notation (BPMN) standard for modeling. This language includes domain ambiguity...

This case story covers the exciting journey of three growth organizations and how they applied the Global University Alliance developed Business Ontology and various enterprise standards to innovate and transform their organization. The paper does so by firstly elaborating on the theory, then it...

In the modern economy, we see a shift towards networked business scenarios. In many contemporary situations, the operation of multiple organizations is tightly coupled in collaborative business networks. To allow this tightly coupled collaboration, business process management (BPM) in these...

Based on a 143-month longitudinal study of an academic medical center, this paper examines operations management practices of continuous improvement, workflow balancing, benchmarking, and process reengineering within a hospital's perioperative operations. Specifically, this paper highlights...

Business Process customization is an active research area in the process management field, dealing with variations/commonalities among processes of a given process family and runtime adaptations of single process instances. Many theoretical approaches have been suggested in the last years;...