The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the...

The healthcare enterprises are very disconnected. This paper intends to propose a solution that will provide citizens, businesses and medical enterprises with improved access to medical virtual public services. Referred medical services are based on existing national medical Web services and...

Information Technologies bear the potential of new uses. These uses provoke a new organization which induces a new vision of software engineering. Under the influence of globalization, and the impact of Information and Communication Technologies (ICT) that modify radically our relationship with...

Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition...

In recent years businesses around the world have been facing the challenges of a rapidly changing environment due to the development of business market and technology. As a result, organizations are paying more attentions to supporting business process management with the ability to adapt to the...

While performance management forms an integral part of the concept of supply chain management, designing a consistent and powerful performance measurement system (PMS) at the level of an enterprise network is still proving very problematic. In this paper, a business process oriented approach is...

This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business...

La definición de una estrategia de desarrollo e implementación del Sistema Integrado de Administración Financiera (SIAF) es un exigente proceso que debe ser planificado y para el cual es necesario destinar los recursos humanos y financieros adecuados. Este documento intenta aportar elementos...

Purpose - The purpose of this case study is to create a competitive operating management system to improve efficiency and quality performance in a mid-sized electronic manufacturing company. Research has been carried out in a case study manner with the objective of increasing the economic value...

Business process management (BPM) and business process outsourcing (BPO) play an important role in organizations helping them ensure competitiveness and competitive advantages and increase efficiency and effectiveness. Our study analyzes the role of outsourcing in Slovenian organizations. Data...