Changing business environments challenge and motivate organizations to transform. To remain competitive, organizations need to embrace these dynamics and make radical changes to how work is performed. Business process management (BPM) as a holistic management discipline offers mature methods and...

Industrial organizations of all kinds increasingly recognize the industrial internet of thing’s (IIoT) capabilities to enable valuable business process improvement (BPI). However, both theoretically and practically, there is a lack of clarity regarding the systematic and successful...

Intelligent process automation (IPA) augments symbolic process automation using artificial intelligence. Emulating human decision-making, IPA enables the execution of complex processes requiring decision-making capacities. IPA promises great economic potential as it enables more efficient use of...

Process mining is advancing as a powerful tool for revealing valuable insights about process dynamics. Nevertheless, the imperative to employ process mining to enhance process transparency is a prevailing concern for organizations. Despite the widespread desire to integrate process mining as a...