Für die Implementierung neuer Organisationsformen, die durch Groupware oder Workflow Management Systeme unterstützt werden, ist eine integrierte Vorgehensweise notwendig, um den vielfältigen Wechselwirkungen gerecht zu werden. Aufgrund der Komplexität solcher Projekte werden oftmals...

Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...

Kunden bzw. Kundenbeziehungen stehen als wesentliche Verm?genswerte zunehmend im Mittelpunkt vieler Unternehmensaktivit?ten, weshalb das Kundenbeziehungsmanagement bzw. Customer Relationship Management verst?rkt in den Vordergrund tritt. Neben der kundenorientierten Ausrichtung unterziehen sich...

This paper provides a description of the production process by comparing different frameworks in which to analyze the relations between inputs and output. The analyses are performed on a representative sample of Italian manufacturing firms. We employ both parametric and non-parametric analysis....

This study discusses a novel method called automatic process measurement, which is based on the idea of mining process data from workflow logs. We improve the process mining technique by using Bluetooth wireless technology to do real-time acquisition of process data. The automatic measurement...

An innovative firm with private information about its indivisible process innovation chooses strategically whether to apply for a patent with probabilistic validity or rely on secrecy. By doing so, the firm manages its rivals' beliefs about the size of the innovation, and affects the incentives...

Gegenstand dieses Artikels ist die Vorstellung und Evaluierung zweier Methoden zur Geschäftsprozessmodellierung. Im Einzelnen handelt es sich um sogenannte 'erweiterte ereignisgesteuerte Prozessketten (eEPKs)' einerseits und die 'Business Process Modeling Notation (BPMN)' andererseits. Im Fokus...

Ancillary services such as those provided by logistics seem simple and straightforward, yet their role is often overlooked by hospitals. Recent studies indicate that logistics-related activities impact significantly on the quality of health care as well as on hospital costs. Hospital logistics...

With a steady increase of regulatory requirements for business processes, automation support of compliance management is a field garnering increasing attention in Information Systems research. Several approaches have been developed to support compliance checking of process models. One major...

Der Sinn eines Managementsystems besteht darin, Abläufe systematisch und gleichbleibend verlässlich zu gestalten. Es sollen Verbesserungspotentiale erschlossen werden, um Verbesserungen vorzunehmen und nachweisbar zu erreichen. Viele Organisationen betreiben mittlerweile Managementsysteme. In...