ch. 1. Why do I feel so lousy? -- ch. 2. The humpty dumpty bar and grill -- ch. 3. Rachel and gwendolyn -- ch. 4. My uncle's funeral -- ch. 5. Andy Saito -- ch. 6. The usual suspects -- ch. 7. What's happening behind the curtain -- ch. 8. Developing our strategy -- ch. 9. How will we change...

Hotel Revenue Management: an Introduction / Carolyn Fredey and Roy Madhok -- The Fundamentals of Pricing Hotel Guest Rooms / Carolyn Fredey and Raul Moronta -- Evolving Hotel Segmentation / Roy Madhok and Theresa Doherty -- Key Hotel Distribution Channels / Elyana Falk and Calvin Anderson --...

chapter 1. Management -- chapter 2. Supervision -- chapter 3. Human resource management and the law -- chapter 4. Recruiting and hiring personnel -- chapter 5. Compensation, benefits and staff scheduling -- chapter 6. Staff training -- chapter 7. Orientation and socialization -- chapter 8....