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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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Convex-concave effect of financial flexibility on hospitality performance : quantile regression approach
Chang, Bao-Guang; Wu, Kun-Shan - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 687-712
Persistent link: https://www.econbiz.de/10013164493
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Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun; Luu Trong Tuan; Qian, David - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
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How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.; Abbott, JéAnna Lanza; Lee, Minwoo - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
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Attracting Generation Z talents to the hospitality industry through COVID CSR practices
Sun, Jie; Leung, Xi Yu; Zhang, Huiying; Williams, Kim - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1587-1606
Persistent link: https://www.econbiz.de/10013164624
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Understanding the relationship among factors influencing rural tourism : a hierarchical approach
Kumar, Suneel; Valeri, Marco; Shekhar - In: Journal of organizational change management 35 (2022) 2, pp. 385-407
Persistent link: https://www.econbiz.de/10013165083
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Influence of satiation on consumer behavior in hospitality
Becerril-Castrillejo, Ismael; Muñoz-Gallego, Pablo Antonio - In: Psychology & marketing 39 (2022) 4, pp. 667-682
Persistent link: https://www.econbiz.de/10013165423
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Unethical pro-organizational behavior as an outcome of servant leadership
Uymaz, Ali Osman; Arslan, Serdar - In: Journal of management & organization : JMO 28 (2022) 1, pp. 33-57
Persistent link: https://www.econbiz.de/10013167046
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Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G. - 2017
The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...
Persistent link: https://www.econbiz.de/10012942808
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Unravelling & Strategic Disclosure : Evidence from the Hospitality Industry
Butler, David - 2017
We consider strategic disclosure and test the unravelling principle in a new market by analysing TripAdvisor admissions made by hoteliers regionally and internationally. We construct a unique dataset and verify disclosures for 4,357 hotels across 22 locations. The major finding is that a...
Persistent link: https://www.econbiz.de/10012943798