Two-dimensional Hotelling models predict that firms choose to maximally differentiate on one dominant characteristic and minimally differentiate on the other dominated characteristic. When consumers have more choices, firms tend to improve all dimensions. This study uses lodging tax data from...

This paper examines hospital competition and restrictions on physician-owned hospital; it proceeds as follows. Part I provides an overview of the seemingly inexorable trends towards further consolidation among healthcare providers and the related competition concerns this consolidation raises....

This script presents description of Training and Development (T and D) practices at Shaukat Khanum Memorial Cancer Hospital and Research Centre (SKMCH and RC), a world renowned charitable organization situated in Pakistan. Purpose of this study is to highlight and evaluate T and D practices in...

The business environment in which an organization operates is highly competitive, unpredictable, and unstable. Many organizations constantly change in order to survive. This includes organizations within the hospitality industry. Moving towards a change, a paradigm in which the hospitality...

Disabilities assigned into many categories such as visual impairments, physical disabled, deaf, and mentally retarded. This inferiority complex formed the feelings of less confident, isolated and insecure working in the hospitality industry. The job opportunities also are limited and...

We review statistical methods for estimating and interpreting league tables used to infer hospital quality with a primary focus on methods for partitioning variation into two types: (a) that associated with within-hospital variation for a homogeneous group of patients and (b) that produced by...

In today's competitive business environment, attracting, nurturing and retaining customers is really a tall order. It is often advocated that an IT-enabled Customer Relationship Management (CRM) tool would provide the answer. But CRM is not just a routine task that can be driven and dictated by...

India today has abundant opportunities to compete with other developed nations & building a quality health care system of its own. This paper addresses the prospects of Medical Tourism as a 'cost effective' private medical care in collaboration with the tourism industry for patients needing...

Dr. Scott Gabu, Chairman of the Emergency Department of the world-renowned, university-based Mercy Hospital, was deeply disturbed when he read the letter from the family of John Samson, a patient who had come to the emergency room one week earlier, that described an incident that occurred at the...