Purpose – The trends of consumption of beverages in the hospitality industry are an important segment of managers’ prediction in the creation and planning of future tourist spending. Predicting the motives and needs of tourists in the consumption of alcoholic and non-alcoholic beverages is...

Hospitality businesses need to implement a number of strategies so as to compete successfully in today’s tourism market. Hoteliers can use information technologies in order to improve service quality, deliver exceptional guest satisfaction and increase revenues, as well as market share. This...

This study investigates service breakdown as the cause of customers’ aggressive behaviours in the hospitality industry and how customer aggression affects employee performance. Survey method was adopted in conducting the research. Questionnaire was the major instrument for data collection as...

This research work investigates the impact of leadership style on effective human resources management and productivity in hospitality organizations and used questionnaire as instrument of primary data collection. Tables and sample percentages were used in data presentation. For clear analysis,...

Providing high quality services and improving customer satisfaction are broadly known as basic factors enhancing the performances of businesses in the hotel and tourism industry. Essential of knowing customer satisfaction can help hotelier to identify the vital elements influencing customers'...

This paper presents a forecasting mechanism of operating room workload and dynamic adjustment policy on the staffing level decisions, which may be used by hospitals to better schedule the operating rooms. Staffing levels are usually determined months in advance when little information about the...

This single-case study explores whether Lean management can improve efficiency in patient treatment at hospitals. Using a case study methodology, we investigate the implementation of Lean at Odense University Hospital (Denmark) and rely on both qualitative and quantitative data for our analysis....

Spanish Abstract: Este artículo hace parte de los resultados del proyecto de investigación denominado “Metodología de costos para instituciones prestadoras de servicios de salud: aplicación de los Grupos Relacionados por el Diagnóstico – GRD” que proporcionó los elementos técnicos,...

In order to have a better attitude toward customers and to be able to deliver a better service, companies have to ensure that their internal customers are satisfied (Heskett et al., 1994). In this research, the focus is on identifying the relation between internal marketing and value creation in...

The study is aimed to describe the contemporary service marketing mix offered by public & private hospitals in Udaipur division. To serve the purpose descriptive research design is used and a structured questionnaire based on nominal scale is applied to 9 public & 21 private hospitals that are...