A firm's product scope strategy within its industry is one of the most fundamental concepts in strategic management and entrepreneurship and is particularly important for new entrants. Although the extant literature has focused on the performance implications of firms' product scope positioning...

Five years ago, VSGT Maribor introduced an annual event, called Ambassador of Hospitality, as a form of communicating hospitality concepts to current students, prospect students and other relevant stakeholders. The event was organized by students for students and other public in order to improve...

Human resource planning is an important aspect of human resources management that combines three important activities: identifying and acquiring the right number of people with the proper skills, motivating them to achieve high performance and creating interactive links between business...

We consider the partitioning of care types into wings from the perspective of a hospital administrator, who wishes to optimize the use of a fixed number of beds that provide services for heterogeneous care types. Patients of each care type request admission to the hospital stochastically, and if...

Despite in the last decade there was a significant increase in the corporate social responsibility (CSR) literature, little attention has been devoted to shed light on strategic CSR practices in the hospitality industry, especially in the context of developing countries. This paper uses a...

Marketing research shows that good customer relationship management can reduce the consequences of service failures. The question is how long a former customer engagement can still have an effect on a current critical incident. In extreme cases, this means whether and how interactions between a...