The purpose of this study is to investigate whether workplace incivility explains the phenomenon of employee silence behavior in the hospitality sector and how job embeddedness and power distance mediate and moderate this relationship. Data were collected from 359 frontline staff at several...

1. Introduction: The Changing Landscape of Tourist Behaviour: Navigating from the New Normal to the Next Normal -- Part A: Visitor Behavior, Tourist Resilience, and the Experience Economy (SDG 12) -- 2. How has travel behavior changed in the new normal.-3. What made Maldives a preferred tourist...

Frontmatter -- Contents -- Contributors -- Foreword -- 1. Introduction / Russo, Antonio Paolo / Richards, Greg -- Part 1: New Products and Hospitality Models -- 2. The Shifting Spatial Logic of Tourism in Networked Hospitality / Russo, Antonio Paolo / Domínguez, Alan Quaglieri -- 3. Authority...

In recent years the brand has moved squarely into the spotlight as the key to success in the hospitality industry. Business strategy once began with marketing and incorporated branding as one of its elements; today the brand drives marketing within the larger hospitality enterprise. Not only has...