The COVID-19 pandemic has been disastrous and has affected the hospitality industry worldwide, and the people working in the sector were impacted immensely. The purpose of this study is to understand the viewpoints of hospitality workers in Australia on how lockdowns have impacted professional...

The effect of COVID-19 has undoubtedly left a vacuum in all sectors of the economy in the world, and this is the case especially in the hospitality sector in Nigeria. This vacuum has dealt negatively with the huge investment in the industry to the extent that all stakeholders are at cross-roads...

Grounded theory (GT) is an inductive paradigm-based research method that focuses more on data depth and quality than the generalizability of results to a broader population and is substantially different from conventional hypothetico-deductive research approaches. GT has become a popular...

"Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field....

The Internet is redefining the way in which researchers and consumers can access information on hospitality products and experiences. For example, a growing number of online communities (e.g., http://Tripadvisor.com) offer consumers the opportunity to view and participate in various forums and...

A British Airways flight crew arrives after a long flight from London to Chicago to find their hotel rooms are not ready for check-in. The front-desk agents tell them that the hotel is overbooked. The flight crew is asked to wait in the hotel lobby for more than one and a half hours while...