Purpose – To provide positive benchmarking examples ofhospitality, tourism and leisure small management enterprises in the area oforganizational culture Design/methodology/approach – Extreme case sampling was used; locatinginformation-rich key informants or critical cases. A total of 89...

The hospitality and tourism sector is experiencing numerous challenges as a result of the global economic crisis. After a significant contraction in 2009, tourism rebounded strongly in 2010 and in 2011 the international tourist arrivals and receipts are projected to increase substantially. The...

Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards. Delivering quality service is one of the major challenges the hospitality managers will be facing in the following years as it is an essential condition...

The Hospitality and Tourism Industry, undoubtedly has been a formidable pillar as an unfailing and reliable source of revenue and capital for many nations. Many countries have been elevated from poor to appreciable economic statuses as a result of the invaluable contributions their tourism...

Tourism is a fundamental factor in most of the world's economies, mainly the countries of Africa, because they have natural resources favoring tourist activity through the geographical diversity and the wealth of tourist sites. The appearance of the COVID-19 pandemic has led to changes in the...

The book ‘Marketing for hospitality and tourism’ sixth edition consists of 18 chapters focusing on market research, strategic planning and other marketing mixes (e.g., price, product, place, promotion, packaging, positioning and people after relating it to hospitality and tourism. 18...

Robots are being implemented in many frontline services, from waiter robots in restaurants to robotic concierges in hotels. A growing number of firms in hospitality and tourism industries introduce service robots to reduce their operational costs and to provide customers with enhanced services...

This report presents part of the results of the first global study on customers’ perceptions on robots in travel, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the research and elaborates on the key results regarding the...

This research paper is aiming at analyzing the perceptions of undergraduate students about using comics as a learning strategy in the tourism and hospitality higher education. This study is using qualitative approach to understand the importance of using comics in improving the level of...

The aim of this paper is to enhance the knowledge and understanding of service experience dimensions in tourism and hospitality industry. It introduces management principles that are applied to the context of tourism and hospitality in relation to managing service experience. This paper examines...