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TQM, managerial factors and performance in the Spanish hotel industry

Claver‐Cortés, Enrique; Pereira‐Moliner, Jorge; … - In: Industrial Management & Data Systems 108 (2008) 2, pp. 228-244

Purpose – Several important managerial factors, such as training, information and communication technologies and information systems (ICT/IS), and environmental management, can be related to total quality management (TQM) in the hotel industry. This paper aims to analyse how TQM is associated...

Persistent link: https://www.econbiz.de/10014824086

Service‐oriented concepts: bridging between managers and technologists

Gulledge, Thomas; Deller, Greg - In: Industrial Management & Data Systems 109 (2009) 1, pp. 5-15

unambiguous discussion around service‐oriented architecture (SOA). Managers often have limited understanding of SOA, and for some … reason, technologists seem to have difficulty explaining the concept using terminology and analogies that managers can … understand. This paper addresses the long‐standing communications gap between managers and technologists as they attempt to …

Persistent link: https://www.econbiz.de/10014824145

Importance of performance information in managerial work

Laitinen, Erkki K. - In: Industrial Management & Data Systems 109 (2009) 4, pp. 550-569

Purpose – The purpose of this study is to analyse the connection between managerial job and importance of job‐relevant performance information. Design/methodology/approach – Two hypotheses on the relationship of the nature of job to the job‐relevant information are tested by survey data...

Persistent link: https://www.econbiz.de/10014824175

TQM and customer satisfaction in Malaysia's service sector

Sit, Wen‐Yi; Ooi, Keng‐Boon; Lin, Binshan; … - In: Industrial Management & Data Systems 109 (2009) 7, pp. 957-975

and customer satisfaction (CS) as perceived by managers' perspectives in Malaysia's service sector. Design …/methodology/approach – The data are collected from 140 managers of Malaysia's service firms. The structural analysis is conducted to test the … focus are found to have significant and positive association with CS as perceived by Malaysian service sector's managers …

Persistent link: https://www.econbiz.de/10014824198

Outsourcing and information systems managers: an empirical study

Gonzalez, Reyes; Gasco, Jose; Llopis, Juan - In: Industrial Management & Data Systems 110 (2010) 3, pp. 325-350

with the influence of outsourcing on the role of IS managers. In attempting to fill the gap, this study presents and … of the paper is to focus on the implications of outsourcing over IS managers and the evolution of these implications in … recent years. Moreover, the paper presents a typology of firms according to how outsourcing has influence IS managers. Design …

Persistent link: https://www.econbiz.de/10014824234

A cluster concentration typology for making location decisions

Zelbst, Pamela J.; Frazier, Gregory V.; Sower, Victor E. - In: Industrial Management & Data Systems 110 (2010) 6, pp. 883-907

managers when making crucial location decisions. Originality/value – The research is original in that it takes a more holistic …

Persistent link: https://www.econbiz.de/10014824262

Proactive orientation and its influence for technology acquisition

Haro‐Domínguez, Carmen; Ortega‐Egea, Teresa; … - In: Industrial Management & Data Systems 110 (2010) 7, pp. 953-970

– The results obtained show that the proactive character adopted by managers will directly influence the decision …‐making process concerning technology acquisitions. Managers with a proactive strategic orientation adopt both internal technological …

Persistent link: https://www.econbiz.de/10014824265

Managerial networks and strategic flexibility: a QM perspective

Gutiérrez Gutiérrez, L.J.; Fernández Pérez, V. - In: Industrial Management & Data Systems 110 (2010) 8, pp. 1192-1214

Purpose – The paper aims to study the effect of external managerial social networks on strategic flexibility for a quality management (QM) perspective. External social networks can affect strategic flexibility positively. QM also contributes to developing these networks. However, there is...

Persistent link: https://www.econbiz.de/10014824277

Manager's attitude toward environment

Leszczynska, Agnieszka - In: Industrial Management & Data Systems 110 (2010) 8, pp. 1234-1250

/methodology/approach – The empirical research was conducted in three countries. In total, 200 managers in public and private corporations … nationwide were selected in Australia and Ukraine. In Poland the population of managers was 250. The study instrument was a two … literature. This paper focuses not on a general level of ecological awareness of the public but on managers' attitude towards …

Persistent link: https://www.econbiz.de/10014824279

Managerial perceptions of the competitive environment and dynamic capabilities generation

Barrales‐Molina, Vanesa; Benitez‐Amado, Jose; … - In: Industrial Management & Data Systems 110 (2010) 9, pp. 1355-1384

managers perceive the environment as highly dynamic and complex do they promote processes for developing DC. Practical … implications – The findings suggest that managerial cognition plays an important role in DC processes. Thus, managers should …

Persistent link: https://www.econbiz.de/10014824285