be a general consensus that managers do influence the performance of small firms, but so far there has not been a … managers influence growth in small firms is presented.  …

service providers and customers. However, there is increasing approbation that managers influence the front‐line employees … characteristics and factors should be investigated in future studies. Practical implications – Results suggest that managers … motivation and job satisfaction. However, managers need to balance a portfolio of diverse employee traits with relevant …

Purpose – This study aims to explore how managers of multi-unit retail chains balance unit customer satisfaction and … research links survey data (gathered from unit managers and customers) to customer satisfaction and unit financial performance …. Findings – The study found that the store managers ' customer and sales operating orientations are strongly related to …

strength of the beliefs held by managers. This implies that the “black box” approach that is characteristic of much management …

/methodology/approach – This empirical investigation examines the differences in managerial values between US and Chinese managers through … independent sample t ‐tests based on survey responses from 1,741 US and 982 Chinese managers. Findings – The findings indicate … that significant cultural differences exist between the two samples. Results show that US managers are more individualistic …

collar workers, fluctuation among qualified employees and managers is high as well. As a result, the economic development has … of Chinese professionals. Design/methodology/approach – The study subjects were 14 managers working for private companies …

The frequently used influencing tactics in a relatively high collectivist and high power distance culture have been … incidents revealed that most frequently perceived influence behaviors were “granted power/authority” and “taking over … at the beginning, reflect the high collectivism, power distance and paternalism values found in Turkish culture.  …

Australian managers’ preferences for situational leadership styles and perceived effectiveness were compared, using … both “self” and “other” ratings on Blanchard’s latest model. Overall, supervisors and senior/middle managers preferred … their managers’ focus on supportive preferences effective (using Blanchard’s definition of effectiveness). Comparison of …

Leaders and managers often are asked to take positions on various issues that reflect the needs or particular agendas … differing perspectives on and differing expectations of the leader’s or manager’s decisions or actions. The latter, in turn … conundrums leaders and managers face when beset by conflicting needs or purposes of others who have realistic or unrealistic …