Cairns, George; Beech, Nic - In: Management Decision 37 (1999) 1, pp. 14-23
expert intervention, the basic model of power/knowledge/communications is criticised and developed in such a way as to … redistribute responsibilities and power, and hence to encourage knowledge‐focused communication. The emergent model is not one … knowledge inputs, the role of the manager as holder of power, and the user as being devoid of responsibility. …