Purpose – To provide positive benchmarking examples ofhospitality, tourism and leisure small management enterprises in the area oforganizational culture Design/methodology/approach – Extreme case sampling was used; locatinginformation-rich key informants or critical cases. A total of 89...

The hospitality and tourism sector is experiencing numerous challenges as a result of the global economic crisis. After a significant contraction in 2009, tourism rebounded strongly in 2010 and in 2011 the international tourist arrivals and receipts are projected to increase substantially. The...

Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards. Delivering quality service is one of the major challenges the hospitality managers will be facing in the following years as it is an essential condition...

The Hospitality and Tourism Industry, undoubtedly has been a formidable pillar as an unfailing and reliable source of revenue and capital for many nations. Many countries have been elevated from poor to appreciable economic statuses as a result of the invaluable contributions their tourism...

Tourism is a fundamental factor in most of the world's economies, mainly the countries of Africa, because they have natural resources favoring tourist activity through the geographical diversity and the wealth of tourist sites. The appearance of the COVID-19 pandemic has led to changes in the...