This paper is a customer-centric study to validate a scale for measuring the extent of use of Internet Banking (IB). Exploratory factor analysis grouped 16 major IB services into four major services, viz., request and enquiry services, payment services, tax services and informational services....

Purpose - This study aims to deal with the paucity of studies in the stages of the development of loyalty behaviour of customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel quality and technical quality) and also...

Consolidation of banks is driven by the objective of leveraging the synergies of geographical diversification, increased efficiency, cost savings and economies of scale. Being banking is an important component of the financial system; these structural changes can potentially have public policy...

ICICI Bank-Bank of Rajasthan merger is the seventh voluntary merger in Indian banking sector, u/s 44A of the Banking Regulation Act, 1949. This is the ICICI Bank's fourth acquisition after Sangli Bank. The background of the merger can be traced to the regulatory intervention of SEBI and RBI on...