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Special issue: research on service frontline employees : state of the science
Subramony, Mahesh (ed.); Van Jaarsveld, Danielle (ed.);  … - 2023
Persistent link: https://www.econbiz.de/10014456468
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Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
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A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu; Groth, Markus; Zhang, Kaixin; Minbashian, Amirali - In: Journal of service management 34 (2023) 5, pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
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Workplace Aggression and Organisational Effectiveness : The Mediating Role of Employee Engagement
Johnson, Anya - 2018
We investigate the relationship between the prevalence of workplace aggression and two key outcomes: employee engagement and organisational effectiveness. Drawing on social capital theory, we propose that the level of employee engagement within the organisation helps explain the association...
Persistent link: https://www.econbiz.de/10012909251
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A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being
Johnson, Anya; Dey, Shanta; Nguyen, Helena; Groth, Markus; … - In: Australian journal of management 45 (2020) 3, pp. 402-424
Persistent link: https://www.econbiz.de/10012264063
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When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; … - In: Journal of service research 24 (2021) 3, pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
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Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh; Groth, Markus - In: Journal of service research 24 (2021) 2, pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
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Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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Special section on enacting service work in a changing world
Subramony, Mahesh (ed.); Groth, Markus (ed.) - 2021
Persistent link: https://www.econbiz.de/10012522550
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Naturwissenschaftlicher Hintergrund der Erderwärmung : wo stehen wir zurzeit
Jacob, Daniela; Görl, Knut; Groth, Markus; Haustein, … - In: Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik 101 (2021) 5, pp. 330-334
Persistent link: https://www.econbiz.de/10012602140