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Rechtlicher Rahmen der Anpassung an die Folgen des Klimawandels im urbanen Raum

Groth, Markus; Bender, Steffen; Groth, Benjamin Julius - In: Zeitschrift für Umweltpolitik & Umweltrecht : ZfU ; … 44 (2021) 4, pp. 385-414

Persistent link: https://www.econbiz.de/10012801719

Why emotions matter to the practice of management : lessons learned from the service research literature

Pugh, S. Douglas; Groth, Markus - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-11

Persistent link: https://www.econbiz.de/10012290781

The enriching effects of spouses' emotion regulation ability on employees' leader-member exchange : evidence from spouse-employee-supervisor triads

Ocampo, Anna Carmella G.; Gu, Jun; Wang, Lu; Groth, Markus - In: Journal of business research : JBR 186 (2025), pp. 1-18

Persistent link: https://www.econbiz.de/10015156771

Chapter 9 A conceptual model of the effects of emotional labor strategies on customer outcomes

Groth, Markus; Hennig-Thurau, Thorsten; Walsh, Gianfranco - In: Individual and organizational perspectives on emotion …, (pp. 219-236). 2006

The aim of the research reported in this article was to develop a conceptual model that links emotional labor strategies performed by service employees to a number of relevant antecedents as well as to a variety of customer outcomes. We link emotional labor directly to the customer domain by...

Persistent link: https://www.econbiz.de/10015384805

A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies

Esmaeilikia, Mahsa; Groth, Markus - In: Journal of management & organization : JMO 28 (2022) 6, pp. 1280-1300

Persistent link: https://www.econbiz.de/10013428993

It went downhill from there : the spillover effect from previous customer mistreatment on frontline employees' service delivery

Yue, Yumeng; Wang, Karyn L.; Groth, Markus - In: Journal of service research 25 (2022) 3, pp. 478-493

Persistent link: https://www.econbiz.de/10013395983

The impact of emotional labor strategy order effects on customer satisfaction within service episodes

Groth, Markus; Esmaeilikia, Mahsa - In: European journal of marketing 57 (2023) 12, pp. 3041-3071

Persistent link: https://www.econbiz.de/10014448606

Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams

Ivanova, Stela; Treffers, Theresa; Langerak, Fred; … - In: Entrepreneurship theory and practice : ET&P 47 (2023) 4, pp. 1460-1495

Persistent link: https://www.econbiz.de/10014325080