In a context of globalization and permanent change, we present a process for the administration and the management of human resource in the field of the organization of the hotel environment. The classic systems used for the optimal selection of personnel among the proposed candidates are often...

All the areas within the company contact their customers, some directly and others from within the organization. CRM strategies, in conjunction with the R & D area, work on improving products and services to meet customer expectations. But could be missing valuable information of customers...

All the areas within the company contact their customers, some directly and others from within the organization. CRM strategies, in conjunction with the R & D area, work on improving products and services to meet customer expectations. But could be missing valuable information of customers...

The aim of this work is to find what services could be offered through hotel establishments to determined collectives of customers. In order to do this, we have studied the current situation with the report of hotels established by official category from one to five stars for the last five years...

The aim of this work is to find what services could be offered through hotel establishments to determined collectives of customers. In order to do this, we have studied the current situation with the report of hotels established by official category from one to five stars for the last five years...