Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Die vorliegende Arbeit beschäftigt sich mit der Frage des derzeitigen Standes des Images des Absatzorgans Makler in der österreichischen Versicherungswirtschaft. Das Image der Versicherungswirtschaft und ihrer Vermittler ist wegen der Abstraktheit des Produktes von besonderer Bedeutung für...

Становление института обеспечения профессионального участия в гражданско-правовых отношениях актуализирует брокерское обслуживание, специализация которого...

The actual Civil code regulates for the first time in the Romanian legislation the intermediation contract, until its entering into force existing multiple situations that lent themselves to this legal operation, but did not benefit of such particular legal rules. Yet, the case law has shown...

This paper focuses on the work of insurance brokers on the insurance market in the Czech Republic. It is based on the existing and former legislations and it focuses on a significant change that took place in the year 2005. On January 1, 2005 a new law on insurance brokers and self-employed...

The Romanian insurance market expanded rapidly during the last two decades. Presently, the Insurance Supervisory Commission (CSA) reports 43 insurance companies and 567 insurance brokers. In this extremely dynamic and competitive environment, it is compulsory to control key elements that...