Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches...

Examines the problems, and the limitations, of the use of process mapping techniques in the light of sociotechnical experience in systems analysis. To do this, first, the fundamental characteristics of the various process mapping techniques are illustrated, highlighting how these can be...

Few other managerial innovations have become popular as quickly as has business process reengineering (BPR); however, probably no other innovation has been interpreted in so many different ways either. This paper seeks to discover whether there is a conceptual core which both identifies and...